Senior Vice President, Services, Support and Partners
Martin Zitz is the senior vice president of services, support and partners for Forterro. Zitz joined the business in January 2022 from PTC, where he was the vice president of customer success for field service operations.
In his role as the senior vice president of services, support and partners, Zitz is responsible for the Forterro group’s global services, support and partner strategies, with a focus on enhancing the customer experience delivered by Forterro’s direct operations and delivery partners to thousands of manufacturing and distribution companies around the world. Zitz is also charged with developing a go-to-market framework for cloud-based and managed services offerings that will add tangible value for the customers using Forterro’s different ERP solutions.
Zitz brings more than 25 years of consulting, operations and M&A experience to Forterro, serving in leadership roles at various companies, including Documentum, EMC, Parallels, Ingram Micro and, most recently, PTC. In all of his previous roles, Zitz has had an immediate and measurable impact—each time growing profit, margin and headcount. With his extensive M&A experience, Zitz also has deep familiarity with how to successfully integrate the people and processes of disparate businesses for the greater benefit of customers. Zitz received his master’s degree with honors from the University of Klagenfurt/Austria (in collaboration with the University of Ljubljana/Slovenia).