Jeeves Boilerplate

About Jeeves

Founded in 1992 and headquartered in Stockholm, Jeeves Information Systems AB (Jeeves) is a provider of Swedish-made, cloud-based enterprise resource planning (ERP) software solutions for small and midsize businesses.

Jeeves is the provider of Jeeves ERP, a next-generation ERP software solution for discrete and process manufacturers and distributors who want a system that is as unique as they are. The system’s powerful architecture helps companies harness the power of emerging technologies like cloud and mobility—as well as build and benefit from a highly custom ERP system. For more information, visit www.jeeveserp.com.

Jeeves is also the provider of Garp ERP, an easy-to-implement and -use ERP system designed to meet the needs of manufacturers and distributors that need to handle large product volumes with multiple variants, such as clothing, footwear, sporting goods, furniture, and e-commerce companies. For more information, visit www.garp.se.

Jeeves’ Forterro Way Story

From the beginning, Jeeves operated as a product-centric business, growing its customer base and brand recognition through a vast partner channel that provided both services and support to end users. By 2011, the ERP market in Sweden had further matured, and the company was experiencing single-digit growth rates. The company's leadership was looking for a new strategic approach.

In mid-2012, Jeeves was acquired and taken private by Battery Ventures, becoming the first operating company of Forterro. In the view of Forterro’s new CEO, Jeff Tognoni, the entire Jeeves ecosystem was suffering because the business was operating with little customer input.

In 2013, the company announced it would be merging with one of its largest value-added resellers, Infocube. With Infocube, Jeeves inherited a talented services organization, direct channel, and a whole-solution approach to the Swedish market spanning software, services and support.

Following the acquisition, Jeeves was faced with the twin challenges of creating a direct channel for a software company that never had one, as well as integrating the cultures of two very different companies. In an effort to tackle these challenges, the local Jeeves management team began drawing from the Forterro knowledgebase and implementing a more customer-centric operating approach and culture. One of the first steps was rolling out a product management process that would better utilize the experience and feedback of the company’s new services team members and direct customer base.

Following these changes, the Jeeves team turned its focus toward launching a number of solutions. Jeeves ERP Version 4 was released in 2014, featuring 1750 customer-requested enhancements and a significant quality overhaul. A month later, the company rolled out a new service focused on helping its customers optimize their existing implementations. And after that, the company redefined its entire support and education offering, featuring unlimited application support and a new customer portal. At the close of the year, the company released the beta version of its new turnkey, cloud-based ERP solution: Jeeves ERP Cloud.

Following more than a year of high performance from the company’s direct channel, Jeeves announced in February 2015 that it would not be continuing any domestic partner relationships, while keeping its international partner channel in place.

Enjoying its growing pains, Jeeves continues to expand its team to serve a customer base that has tripled in size. The company has also brought to market one of the most significant releases of the product in years: Jeeves ERP Version 5, which featured a new desktop client; a native mobile client and mobile apps; a new product configurator feature; as well as over one hundred customer-requested enhancements.