Arinsdale Limited
Faster access to information for more productive customer service
MyForterro.ai helps Arinsdale Limited respond to customers more efficiently by giving its customer service team quicker access to order information and pricing.
Meeting customers’ need for immediate answers
Arinsdale Limited already had strong processes, workflows and search capabilities within Orderwise. The business wanted to explore how AI could build on these foundations and deliver additional productivity. When customers call, they often expect information immediately. Customer service staff can use the MyForterro.ai sales agent to retrieve order details and prices, helping them provide answers through a quicker, more efficient process.
Simple to use, with potential across the business
The team has found its experience of using MyForterro.ai simple and straightforward. Employees can enter instructions using natural language and refine their requests when they need more specific results. The business also sees significant potential to apply AI to other processes, from checking supplier statements against aged creditors lists to supporting bills of materials and more complex pricing calculations.
“Customer service staff can use the sales agent to get order information and prices while they’re on the phone. It makes the process much quicker, more efficient and more productive.”
Clark Robertson, Director, Arinsdale Limited
A stronger platform for
continued modernisation
Arinsdale’s experience shows what AI can do when it builds on strong foundations. Working alongside the systems, data and processes the business already relies on, AI is helping its team find information faster, serve customers more efficiently and spend less time on routine tasks. With more processes already in view, the business can keep extending those benefits step by step. It’s a shift more and more industrial businesses are starting to make.